Connect remotely to devices and sessions to provide technical support to users.
Flexxible Remote Assistance lets you establish remote connections to devices managed from the platform to perform support, diagnostic, and administration tasks.Remote assistance can be started either from the Workspaces view or from the Sessions view.
Requests the user’s authorization before starting the remote connection.This mode is suitable when you need to interact with the user while resolving the incident.
Lets you connect to the device without requiring user intervention.Geared toward devices such as servers or kiosks, it is especially useful for maintenance, administration, or support tasks outside of business hours.
While remote assistance is active, the platform displays information about the session on the corresponding device.You can also check the status of connections from the Operations section.
If FlexxAgent restarts during a remote session, the connection will be interrupted automatically.
