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Version: 25.4

Notifications

Notifications are a powerful tool for communicating directly, securely, and effectively with users. Given their versatility, they are especially useful in service disruption scenarios as they allow maintaining effective communication with users even when the company's communication infrastructures and tools are not functional.

Notifications section​

By default, the Notifications section displays information about active and scheduled notifications. To close them, you need to select the notifications you wish and press the Close notifications button.

As with all list views, you can filter the list content using the tools available in filtering functionalities.

Types of notifications​

Workspaces includes two types of notifications that allow you to send different types of messages to users:

  • Pop-up notifications that allow launching a pop-up window with a message that the user can close with a click.

  • Notifications: designed for service disruption events, where corporate communication channels might not be available. They are used when ensuring the message reaches users as quickly as possible to avoid a high volume of users trying to contact the support department.

Sending notifications is available in the Sessions and Workspaces sections of Level 1. To send a popup notification, select the target sessions or devices and execute:

  • Operations -> Notifications-> Send pop-up message.
  • Specify the message and click Ok.

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The user in the session will receive a window in the center of their screen with the configured message.

These notifications are based on Windows system tools. If all devices or sessions are selected and a message of this type is sent, the message will only reach the users who are working (in session) at that moment. If any user enters their session after the message is received, it will not be visible.

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Notifications​

Notifications have many additional features aimed at maintaining effective communications and protecting the information transmitted to users.

While on screen, notifications reserve that space so the user can no longer occupy it with their applications. This is a mechanism to ensure that the user has the message visible.

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Notifications can be configured for time intervals; intervals can be defined in which all sessions already started and future sessions receive this notification and it remains active during that period of time.

To configure and launch a notification, the following is required:

  • Define a time zone.
  • Set start and end date and time.
  • Severity, with three levels to choose from:
    • Informative: generates a gray notification.
    • Maintenance: will generate a yellow notification.
    • Technical issue: generates a red notification.
  • Request acceptance: enables a button to get user feedback; once accepted, it closes for the user.
  • Disable minimize: when enabled, prevents users from minimizing the notification.
  • Message text
  • Additional information: extra message that will appear when hovering over the notification.
  • Link: to include a status page, if available. -Blinking: allows configuring blinking in the notification to increase its visibility.