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Version: 25.6

Notifications

Notifications are a powerful tool for communicating directly, securely, and effectively with users. Due to their versatility, they are especially useful in service disruption scenarios as they allow communication with users effectively, even when the company's communication infrastructures and tools are not functional.

Close notifications​

The list view shows active and scheduled notifications. To disable them, just select the desired entry and click Close notifications.

As with all list views, you can filter the list content using the tools available in filtering functionalities.

Types of notifications​

Workspaces includes two types of notifications that allow you to send different types of messages to users:

  • Pop-up messages. Allows a pop-up window to be launched to the user with a message that the user can close with a click.

  • Notifications. Designed for service disruption events where corporate communication channels might not be available. They are used when ensuring the message reaches users as quickly as possible to avoid a high volume of users trying to contact the support department.

Sending pop-up messages​

  1. Access the Workspaces module -> Section Sessions or Workspaces.
  2. Select the target sessions or devices.
  3. Click on Operations -> Notifications-> Send pop-up message.
  • Specify the message and click Ok.

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The user in the session will receive a window in the center of their screen with the configured message.

These notifications are based on Windows system tools. If all devices or sessions are selected and a message of this type is sent, the message will only reach the users who are working (in session) at that moment. If any user enters their session after the message is received, it will not be visible.

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Notifications​

Notifications have many additional features aimed at maintaining effective communications and protecting the information transmitted to users.

While on screen, notifications reserve that space in such a way that the user can no longer occupy it with their applications. This is a mechanism to ensure that the user has the message visible.

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Notifications can be configured for time intervals; intervals can be defined in which all sessions already started and future sessions receive this notification and it remains active during that period of time.

Sending notifications​

  1. Access the Workspaces module -> Section Sessions or Workspaces.
  2. Select the target sessions or devices.
  3. Click on Operations -> Notifications-> Send notification.
  4. Fill in the fields:
  • Time zone. Define a time zone.
  • Start date / End date. Define the start and end dates and times.
  • Severity. Allows choosing between three levels of severity:
    • Informative. Will generate a gray notification.
    • Maintenance. Will generate a yellow notification.
    • Technical Issue. Will generate a red notification.
  • Request Acceptance. Enables a button to allow obtaining feedback from the user; once accepted, it closes for the user.
  • Disable Minimize. Activated prevents users from minimizing the notification.
  • Message text
  • Information Text. Additional message that will appear when hovering over the notification.
  • Link. To include a status page, if applicable.
  • Blinking. Allows setting blinking on the notification to increase visibility.