FlexxAgent

FlexxAgent is the solution's local component, responsible for collecting information about devices and applications and sending it to the service's web consoles. It consists of a binary that, once installed, establishes encrypted and secure end-to-end communications, and is compatible with multiple operating systems including Microsoft Windows, Linux, macOS, ChromeOS and Android.

Features

It is a mandatory component of the solution; therefore, FlexxAgent must be installed to view and manage a device on the consoles. It allows the execution of actions on demand remotely and automatically to improve the efficiency of support teams. It simplifies user self-service by enabling users to execute support actions autonomously without leaving the session.

FlexxAgent's tasks are diverse and crucial. It gathers data about device status, usage, and errors and reports on resource and application utilization. It performs self-healing actions and provides a secure remote support interface for users. This interface ensures that users can receive support without compromising their security. It also offers unattended access for administrators and can perform operations on devices, including powering them on over the network using Wake-On-LAN.

Functionality

The operating, installation, diagnostic particularities or details of FlexxAgent for each operating system are described in their respective article. The global functionalities of FlexxAgent, as well as its level of operability for each supported operating system, are defined in the following table:

Feature	Windows	Linux	MacOS	Android	ChromeOS
Storage format	⭐⭐⭐	⭐⭐⭐	⭐⭐⭐	⭐⭐	⭐⭐
Network information	⭐⭐⭐	⭐⭐⭐	⭐⭐⭐	⭐⭐	⭐⭐
System hardware information	⭐⭐⭐	⭐⭐	⭐⭐	⭐	⭐
System performance information	⭐⭐⭐	⭐⭐	⭐⭐	⭐	⭐
User session performance information	⭐⭐⭐	⭐⭐	⭐⭐	⭐	⭐
Diagnostic information	⭐⭐⭐	⭐⭐	⭐⭐	⭐	⭐
User notifications	⭐⭐⭐	⭐⭐	⭐⭐	⭐	⭐
Antivirus and EDR information	⭐⭐⭐
Installed apps	✅	✅	✅	✅	✅
FlexxAgent auto-update	✅	✅	✅	Managed by Google Play	Managed by Google Play
Session and power actions	✅	✅	✅	n/A	n/A
Proxy support	✅	✅	✅
OS update information	✅	✅		n/A	n/A
Microservices execution	✅	✅		n/A	n/A
OS update application	✅	✅		n/A	n/A
User processes	✅	✅
System processes	✅	✅
System event collection	✅	n/A	n/A	n/A	n/A
Applied GPO collection	✅		n/A	n/A	n/A
Plug & Play devices and errors	✅			n/A	n/A
Custom fields	✅			n/A	n/A
Compliance information	✅			n/A	n/A
Wake-On-Lan	✅			n/A	n/A
System services	✅			n/A	n/A
End user microservice	✅			n/A	n/A
Flows	✅			n/A	n/A
CrowdStrike integration	✅
Application and system errors	✅
User experience surveys	✅
Remote Assistance	✅
Unattended remote assistance	✅
Dynamic Remote Assistance	✅

info

Levels of collected data:
⭐ Basic
⭐⭐ Medium
⭐⭐⭐ Advanced
n/a means that functionality is not available for that operating system.

Data retention

The data collected by FlexxAgent is sent to the service with retention times by data type, as defined below:

Type	Information	Retention
Alerting	Monitoring alerts generated on the devices	Indefinitely
Connection Logs	Includes information on when users log on, disconnect, reconnect, or log off on their device.	30 days
Boot duration	Device uptime	31 days
Sessions	Session performance information and counters	2 hours of statistics
Workspaces	Device information, statistics, and details	3 months of statistics
Unreported workspaces	Since a device stops reporting, how many days until it is removed from the console	Controlled by a setting, default 31 days
Events logs	Log retention time for default and additional system logs, defined in FlexxAgent settings	7 days
Plug and Play events	Peripheral information and events	7 days
Jobs	Log of actions performed in the environment	90 days
Notifications	Log of historical notifications generated in the environment	3 months