Alert Configuration

This section allows you to view in detail the alerts that could be activated on the user's device and to know the status of said alerts in the rest of the organization. From this section, you can also create new alerts based on the events (event logs) of the system of the device in use.

The Alert Settings list view shows a table with the list of alerts that could be activated on the device. The fields of the table contain the following information:

• Name: name of the alert
• Severity: alert severity level. Refers to the impact of an event on the system. The severity levels can be consulted here.
• Category: name of the category to which the alert belongs. The categories can be consulted here.
• Threshold: in figures, the limit that defines the condition to trigger an alert.
• Threshold unit: unit of time, percentage, or megabytes that complements the threshold figure.
• Authorized time (minutes): maximum allowed time for a condition before a system alert is generated.
• Repeat every (minutes): time that will elapse before sending a new alert if the condition persists.
• Enabled: indicates whether the alert is enabled or disabled.

Create a new alert setting

At the top of the main Alert Settings view, the New button allows a user to create a new alert based on the information provided by the events (event logs) generated in the device's system.

The form requests the following information:

• Name: name of the new alert
• Description: text that defines the meaning of the alert
• Severity: allows you to choose the alert severity level. The severity levels can be consulted here.
• Category: allows you to choose which category the alert belongs to. The categories can be consulted here.
• Repeat every (minutes): time that will elapse before sending a new alert if the generating event has not been resolved
• Threshold: in figures, the limit that defines the condition to trigger an alert.
• Threshold unit: unit of time, percentage, or megabytes that complements the threshold figure.
• Email recipients list: email addresses of the users who will receive an alert notification. They must be separated by commas.
• Alert message: alert notification message that the email recipients will receive.
• Event ID: figure that identifies an event in the events (event log). An alert will be issued when an event with that ID is generated.
• Search text: text string that will trigger an alert when it appears in the device's event log.
• Source: part of the system where the event generating the alert occurs

Alert Severity

The alert severity levels are divided as follows:

• Informative: the event is not critical, but system performance could be improved.
• Warning: the event could compromise system performance if not resolved soon.
• Critical: the event requires immediate attention as it compromises system performance.

Alert categories

Alert categories indicate in which part of the devices' system events generating an alert are recorded. They are divided as follows:

• Connectivity
• FlexxAgent
• Hardware
• Performance
• Events logs
• Security
• Printing
• Storage

Detail view

To see the alert details, click on the alert name in the table.

This view shows the alert status at the top. If available, the word Enabled is shown with a green background, and if it’s not, the word Disabled is shown with a grey background. Next, the Disable or Enable button will allow changing its status as needed.

Edit alert settings

If you want to change some options of the alert you are viewing, the Edit button in the detail view opens the form that allows you to edit the alert settings.

Predefined alerts are created in each organization. However, through the following fields, some changes can be made as required by each organization:

• Repeat every (minutes): time that will elapse before sending a new alert if the condition persists.
• Authorized time (minutes): maximum time allowed for a condition before a system alert is generated
• Threshold: in figures, the limit that defines the condition to trigger an alert.

From Edit, you can also add email addresses to define who will receive a notification when the system alert is generated. If entering more than one email address, they should be separated by commas.

Sidebar menu

The detail view of each alert presents a sidebar menu on the left side of the screen to organize its information. It is divided into three tabs: Overview, Active Alerts, and Microservices.

Overview

It shows alert data in a format that allows easy reading, as well as a Notifications tab that lists the emails of users who will be notified when an alert is activated on the device.

Active alerts

It shows a table with the organization's devices that have the alert being consulted active. The table fields provide the following information:

Workspace: type of device where the alert is recorded Information: alert description Start date: date and time when the alert is recorded Notification date: date and time of alert notification Element: name of the device where the alert is recorded

Microservices

There are alerts that could be resolved with the automatic execution of a microservice. The platform allows doing this by clicking the Link button. This action will open a form where you should indicate which microservice to associate the alert with and the time that will pass before running it again if the condition persists.