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Version: 24.9

Notifications

Notifications are a powerful tool for communicating directly, securely, and effectively with users. Given their versatility, they are especially useful in service disruption scenarios as they allow effective communication with users, even when the company's communication infrastructures and tools are not functional.

Notifications section​

By default, the Notifications section displays information about active and scheduled notifications. To close them, it is necessary to select the desired notifications and press the Close notifications button.

As with all list views, you can filter the list content using the tools available in filtering functionalities.

Types of notifications​

Workspaces include two types of notifications that allow different types of messages to be sent to users:

  • Pop-up notifications that allow launching a pop-up window with a message that the user can close with a click.

  • Notifications: designed for service disruption events, where corporate communication channels might not be available. They are used when you want to ensure that the message reaches users as quickly as possible to avoid a large volume of users trying to contact the support department.

Sending notifications is available in the Sessions and Workspaces sections at Level 1. To send a popup notification, target sessions or devices must be selected and execute:

  • Operations -> Notifications-> Send pop-up message.
  • Specify the message and click Ok.

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The user in the session will receive a window in the center of their screen with the configured message.

These notifications are based on Windows system tools. If all devices or sessions are selected and a message of this type is sent, the message will only reach the users who are working (in session) at that moment. If any user enters their session after the time of message receipt, it will not be visible.

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Notifications​

Notifications have many additional functionalities, aimed at maintaining effective communications and protecting the information transmitted to users.

While on screen, the notifications reserve that space so that the user can no longer occupy it with their applications. This is a mechanism to ensure the user can see the message.

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Notifications can be configured for time intervals; you can define periods during which all started and future sessions receive the notification, and it remains active during that period.

To configure and launch a notification you need to:

  • Define a time zone.
  • Define start and end date and time.
  • The severity, being able to choose between three levels:
    • Informative: will generate a gray notification.
    • Maintenance: will generate a yellow notification.
    • Technical issue: will generate a red notification.
  • Request acceptance: enables a button to obtain user feedback; once accepted, it closes for the user.
  • Disable minimize: activated prevents users from minimizing the notification.
  • Message text
  • Information text: additional message that appears when hovering over the notification.
  • Link: to include a status page, if any. Intermittence: allows configuring blinking in the notification to increase its visibility.