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Version: 24.5

Notifications

Notifications are a powerful tool for direct, secure, and efficient communication with users; given their versatility, they are especially useful in service disruption scenarios as they allow for effective communication with users even when the company's communication infrastructures and tools are not functional.

Notifications Section​

By default, the Notifications section displays information about active and scheduled notifications. notiflist

This list view also allows you to close active or scheduled notifications. To do this, you need to select the notification(s) to close and click the Close notifications button.

As with all list views, it is possible to filter the list content using the available tools in filtering functionalities.

Types of notifications​

Workspaces include two types of notifications that allow different types of messages to be sent to users:

  • Pop-up notifications that allow the user to launch a pop-up window with a message that the user can close with a click.

  • Notificaciones pensadas para eventos de disrupción de servicio, donde los medios de comunicación corporativos podrían no estar disponibles. They are used when you want to ensure that the message reaches users as quickly as possible to avoid a large volume of users trying to contact the support department.

Sending notifications is available in the Sessions and Workspaces sections of Level 1. To send a popup notification, target sessions or devices must be selected and execute:

  • Click on Operations -> Notifications -> Send popup message.
  • Specify the message and click Ok.

adminsidepopup

The user in the session will receive a window in the center of their screen with the configured message.

These notifications are based on Windows system tools; if all devices or sessions are selected and a message of this type is sent, the message will only reach users who are actively working (in session) at that time. If a user signs into their session after the message has been received, the message will not be visible.

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Notifications​

The notifications have many additional functionalities aimed at maintaining effective communications while protecting the information transmitted to the users.

While on screen, the notifications reserve that space so that the user can no longer occupy it with their applications. This is a mechanism to ensure the user can see the message.

usersidenotfication

Notifications can be configured for time intervals; you can define periods during which all started and future sessions receive the notification, and it remains active during that period.

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To configure and launch a notification you need to:

  • Define a time zone.
  • Start and end date and time.
  • The severity, being able to choose between three levels:
    • Informative: will generate a gray notification.
    • Maintenance: will generate a yellow notification.
    • Technical issue: will generate a red notification.
  • Request acceptance: This enables a button to allow obtaining user feedback; once the notification is accepted, the notification closes for the user.
  • Disable minimize: activated prevents users from minimizing the notification.
  • Message text.
  • Information text: additional message that appears when hovering over the notification.
  • Link: to include a status page, if any. Intermittence: allows configuring blinking in the notification to increase its visibility.