Roles included by default
The configurations of the roles included by default affect all report groups of only the current organization. If the organization is a partner type and has client-type organizations below it, or is a client type and has sub-organizations below it, they must be included as a new record, in the Permissions
tab, in two formats:
- All tenants: allows to establish a unified level of access and visibility for all organizations depending on the root organization.
- Individually: allows setting different levels of access and visibility for each organization
Roles included by default:
This role configuration only affects the current organization. It is possible to assign more organizations with different permission levels in the
Permissions
tab of the same role in edit.
Level 1
Users with the Level 1
role assigned will have the following accesses for their organization:
- Portal: User
- Workspaces: Level 1
- Analyzer: No access
This role allows the most common support actions in Workspaces
, such as providing remote assistance, sending microservices, power actions, or viewing device information. It does not enable access to Analyzer and allows the user to view information without modifying it in Portal.
Level 1 Read Only
Users with the Level 1 Read Only
role assigned will have the following accesses for their organization:
- Portal: User
- Workspaces: Level 1 Read Only
- Analyzer: No access
This role is identical to Level 1
, but also restricts access to Workspaces
to visibility only, allowing to view information in Read Only
mode without the ability to perform support actions or modifications.
Level 2
Users with the Level 2
role assigned will have the following accesses for their organization:
- Portal: User
- Workspaces: Level 2
- Analyzer: Allow access
This role allows access to Workspaces
with Level 2
, which includes all support functionalities of Level 1
plus Level 2
functionalities, among which are the management of servers, networks, locations, wifi networks, and alert configuration. Allows access to Portal
as a user and also access to Analyzer
to view information about the inventory of applications or devices, as well as user experience, carbon footprint, and more.
Level 2 Read Only
Users with the Level 2 Read Only
role assigned will have the following accesses for their organization:
- Portal: User
- Workspaces: Level 2 Read Only
- Analyzer: No access
This role is identical to Level 2
, but also restricts access to Workspaces
to visibility only, allowing to view information in Read Only
mode without the ability to perform support actions or modifications.
Organization admin
Users with the Organization admin
role assigned will have the following accesses for their organization:
- Portal: Organization admin
- Workspaces: Level 2
- Analyzer: Allow access
This level is the maximum level of access that can be granted to a user. Allows full visibility in Analyzer
, all actions of Level 2
in Workspaces
, and the ability to modify organization properties in Portal
, including the creation and activation of Microservices
or Flows
, Patching Policies
and more.