Features
It is the module that provides users and IT teams, through a portal, with a catalog of microservices that can be executed automatically, offering a self-service panel accessible via a browser for the user, and at the same time offers the possibility to contact our specialized support team for any incidents, requests, or inquiries they may have.
Thanks to the workflows developed by the Flexxible team using ServiceNow, it allows the execution of microservices based on approval flows defined with the client, in addition to enabling proactive management in incident resolution. The fact that the Automate module is based on ServiceNow also allows easy integration with customers' CRM tools, whether via email, APIs, Integration HUB, etc. In this way, end users, technical staff, and administrative staff are in direct contact with the Flexxible operations teams.
From Automate it is possible to: