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Tenants

Tenants provide organizations operating in the managed service provider (MSP) model the ability to establish subsidiary entities to which they can provide support whenever they require.

The main view of Tenants offers a list of organizations whose administration is delegated, provides information about the Flexxible product they own, the date of their creation, and, from View Details, gives the option to access more specific data.

By clicking on New you can create a new tenant. In addition to the above data, you will need to enter an email address, language, country, sector, product, and region; it also gives the option to assign them a Policy. The Export button allows you to download an excel file with the list of the current tenants.

tenants

Types of organizations​

Tenants created in the Portal are assigned a profile type, which describes them as an organization. The types of organizations can generally be defined as client or partner, and they establish relationships among themselves in such a way that one or more of these organizations provide support to others that require administrative access to fulfill their purpose.

Partner-type organizations have the authority to grant administrative access to client (tenant) type organizations that depend on them. In turn, a client-type organization has the possibility, if they wish, to segment their organization into multiple sub-organizations to facilitate delegated administration.

Should a client (tenant) type organization decide to create sub-organizations, they will have the option to apply a Policy for the creation of the tenant from a template, which will help them configure multiple users, reporting groups, and access levels, and will allow them to link that new tenant to the existing instance of the Analyzer module (for organizations that have contracted the FlexxClient and FlexxDesktop products) or assign a new instance for this sub-organization.

Sub-organizations are very helpful in very large environments with great user segmentation and multiple service providers or with very segmented technical teams, as they allow a complex organization to be subdivided into management units according to the implementation requirements.