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Version: 24.5

Reporting Groups

In the Reporting Groups, you can create and preconfigure groups within the same organization using different criteria to meet the needs of departments, sites, or user groups that comprise them.

setting-reporting-groups

It is also possible to enable remote assistance functionalities, as well as permissions to view and manage the devices comprising it in Workspaces.

Creating reporting groups​

To create a reporting group, press the New button and fill in the required fields:

  • Assign a name for the group.
  • Select the environment to which you want the reporting group to apply.
  • Choose users from the organization and grant them access to view and operate with the group's devices from Workspaces.

Once the new reporting group is created, the View More button will allow you to check that its characteristics match the previously configured settings.

FlexxAgent Configuration​

The global configuration of FlexxAgent is set from Products, however, specific and very precise configurations can be made for the reporting groups.

To do this, simply click on Agent Settings and edit the behavior values of FlexxAgent. These are disabled by default, but can be edited by pressing the orange pencil icon.

agent_reporting_groups

The values that can be edited are:

  • Autoupdate: Option for FlexxAgent to auto-update when a new version is available.

  • Hard disk: FlexxAgent can display information about the hard disk, including total, available, and used space.

  • Operating System services: Allows viewing the Windows services running on the device.

  • Plug and Play events: Collects and displays information about the connection of any peripheral on the device.

  • Public IP: Allows collecting information about the public IP.

  • Even log Events: FlexxAgent is capable of collecting critical errors thrown by devices and handling them in the Workspaces module.

  • Additional event log Event IDs: Allows adding new event logs at the informational level.

  • Report event logs error every: Time interval that FlexxAgent should read and collect event logs.

  • Remote support: Allows choosing what type of remote assistance will be used globally in the organization. It can be configured to be interactive, require user consent, unattended, or both.

  • AnyDesk actions as System Role: On a device where the user is not the local administrator, this option defines which user, in addition to providing remote assistance, can use other application tools.