Flexxible Assist
HTML5 remote assistance, run from the browser. Compatible with Windows, Linux, and macOS through FlexxAgent CP. Not compatible with EOL operating systems such as Windows 7.
Remote Assistance (FRA)
Remote assistance through an activation file (.exe or .flxra). Compatible with Windows systems, including Windows 7.
Main features
General configuration
The General block, common to both modes, is configured from the same menu as the rest of the remote assistance options (see Configuration):- Go to Settings → Organization (or Reporting groups, for a specific configuration).
- In the side menu, expand Remote Assistance.
- Select General.
- Preferred technology. Defines which mode is used by default: FRA (Remote Assistance (FRA)) or Flexxible Assistance (Flexxible Assist).
- Remote assistance. Connection type: None, Dynamic (requires FlexxAgent 24.9.2 or later), Interactive, or Interactive and unattended.
- Actions as System Role. Defines which user role can run actions as the system user during the session: None, Administrators, Level 1 Support Team, Level 2 Support Team, or Level 3 Engineering Team.
- Technician display name. Name of the technician shown to the user during the assistance. Supports the placeholders
[UserName],[Name],[LastName],[FullName],[NameWithInitial],[Initials], and[Department]. If left empty, the technician’s first name, last name, and email are shown. - Silent unattended assistance. Allows performing unattended assistance without displaying on screen that assistance is being performed.