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Version: 24.5

Reporting Groups

In the Reporting groups, you can create and preconfigure groups within the same organization, using different criteria, to meet the needs of departments, locations, or user groups that make them up.

setting-reporting-groups

It is also possible to enable remote assistance functionalities, as well as permissions to view and manage the devices that make it up in Workspaces.

Reporting groups creation​

To create a reporting group, press the New button and fill in the necessary fields:

  • Assign a name for the group.
  • Select the environment to which we want the reporting group to apply.
  • Choose users from the organization and give them access to view and operate with the devices of the group from Workspaces.

Once the new reporting group is created, the View more button will allow you to check that its characteristics are as previously configured.

FlexxAgent Configuration​

The global configuration of FlexxAgent is set from Productos, however, very specific and particular configurations can be made for the reporting groups.

To do this, just click on Agent Settings and edit the behavior values of FlexxAgent. These are disabled by default but can be edited by pressing the orange pencil icon.

agent_reporting_groups

The values that can be edited are:

  • Autoupdate: Option for FlexxAgent to auto-update when there is a new version.

  • Hard disk: FlexxAgent can display information about the hard disk, the amount of space it has: total, available, and in use.

  • Operating System services: Allows you to see the Windows services running on the device.

  • Plug and Play events: Collects and displays information about the connection of any peripheral to the device.

  • Public IP: Allows you to collect information about the public IP.

  • Even log Events: FlexxAgent can collect critical errors thrown by the devices and handle them in the Workspaces module.

  • Additional event log Event IDs: Allows you to add new event logs at an informative level.

  • Report event logs error every: Time for which you want FlexxAgent to read and collect the event logs.

  • Remote support: Allows you to choose what type of remote assistance will be used globally in the organization. It can be configured to be interactive, requiring user consent, unattended, or both.

  • AnyDesk actions as System Role: On a device where the user is not a local administrator, this option defines which user, besides providing remote assistance, can use other application tools.