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Version: 24.5

Self-Service Panel

Automate is a module not only developed for client interaction with the Flexxible support team but is also responsible for the automatic execution of microservices that, due to their particular configuration, need to go through an approval flow or the selection of various parameters before they can be executed.

Features​

On the main screen of the Automate portal, there is a section called “Open a Request”

options

This section leads to a catalog of available Microservices based on the services contracted by the client; thus, this catalog of Microservices may contain automations for FlexxClient, for FlexxDesktop, or even both, depending on the active subscription products.

To access the available microservices, the user only has to select the available/desired option, and the different categories with existing Microservices will be displayed. By selecting one of the categories, the enabled microservices for that category will appear on the right:

selfservice

Parameters​

Certain Microservices may have different selectable values, such as in the case of “Get Wifi information,” where the user can select the type of information they want to obtain:

params

In others, it is necessary for the user to directly enter the execution variable value of the Microservice. For example, in the case of “Kill Process by EXE name,” the user must indicate the name of the executable they wish to remove from the system:

paramlist

Approval Flow​

Certain requests may require approval before they are automatically executed, as this might have an economic impact or may require prior analysis to ensure they can be executed safely. For example, deploying new virtual desktops within a DaaS service environment or modifying a registry key on physical machines for the specific configuration of an application.

Automate allows approval flows to be defined for Microservices identified within this context. By standard, there are two types of approval flows:

  • Approval by a client or MSP responsible. In this case, one or more users within the organization are identified with permissions to approve requests. Thus, when a user requests the execution of a microservice that requires approval, the approval managers will receive an email indicating the details of the request, as well as the ability to approve or reject it directly from the email or access the request for more information.
  • Approval by a client or MSP responsible and the responsible of Flexxible. This type of approval flow is indicated for requests involving the deployment of new resources within a FlexxDesktop environment where Flexxible is responsible for the service (FlexxDesktop Advanced, Enterprise, or Edge). In this way, the request is analyzed by the technical team before being executed to avoid any impact on the service being provided to the client.

In the image below, you can see an example of the notification automatically sent by the system requesting approval for the execution of the Microservice for creating a new Azure subscription. As this has an economic impact, the client has decided to include it within the approval flows.

approbal

Default Included Microservices​

Flexxible has within Automate a Catalog of Microservices available for FlexxClient customers. Within this Automate Catalog of Microservices, the following are included:

  • Active Directory (Active Directory):
    • Execute GPOUpdate Over Device (Execute GPOUpdate Over Device)
    • Get Existing Group Policies on a Device (Get Workspaces applied policies)
  • Administrative Tasks:
    • Create Registry Key (Create Registry Key)
    • Modify Registry Key (Modify Registry Key)
    • Delete Registry Key (Delete Registry Key)
    • Create Restore Point on a Device (Create Restore Point)
    • Get Configured Printers on a Device (Get Workspace configured printers)
    • Get Workspace Mapped Units
  • Applications
    • Install Putty (Install Putty)
    • Install Seven Zip (Install Seven Zip)
    • Install SumatraPDF (Install SumatraPDF)
    • Install WinSCP (Install WinSCP)
    • Install/Update Chrome (Install/Update Chrome)
  • Power Management
    • Configure Hibernate Feature (Configure Hibernate Feature)
    • Retrieve Power Schemes
    • Set Default Power Schemes
    • Remove Power Schemes
  • Security
    • Get workspace Windows update report
    • Install Crowdstrike
    • Install Windows Updates
    • Run Microsoft Defender Quick Scan
    • Run Microsoft Defender Full Scan
  • Support Tasks
    • Clear Chrome Cache
    • Clear Edge Cache
    • Clear Firefox Cache
    • Create VPN Profile
    • Execute cleanup over device
    • Execute FlushDNS over device
    • Force Time Synchronization
    • Get all Processes
    • Get Network Adapter Properties
    • Get Network Configuration
    • Get Wifi Information
    • Kill Process by EXE name
    • Kill Process by process ID
    • Recreate Outlook Profile
    • Restart Immediate
    • Restart Service
    • Shutdown Immediate
    • Start Service
    • Stop Service
    • User Notification

The client can request through their Service Provider or directly from Flexxible the creation of other Microservices to meet the specific requirements of their operation.