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By clicking on a user’s name in the sessions table, you access their detail view. From here you can:
  • Run remote assistance
  • View session information.

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Session information

  • User. Username in domain\user format.
  • Workspace. Name of the device where the session was started. It is clickable and redirects to the Workspaces view.
  • Workspace state. State of the device.
  • Session type. Indicates the type of session: Application, Device, SDI Desktop, or VDI Desktop.
  • Start date. Date and time the session started.
  • Connected from. Source device from which the session was started. It may appear empty if the session is started locally.
  • Connected. Indicates whether the session is active or disconnected.
  • Device type. Indicates whether the device is physical or virtual.
  • Session Analyzer. Indicates whether Session Analyzer is currently running on the device’s session.
portal-sessionsdet

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Workspace details

This section shows technical information about the device associated with the session:
  • Name. Name of the device.
  • OS. Installed operating system.
  • Type. Type of device: Physical or Virtual.
  • Connection. Type of active network connection.
  • IP address. IP address assigned in the network.
  • FlexxAgent version. Installed version of the agent.
  • FlexxAgent last report. Date and time of the last report sent.
  • Domain. Domain to which the device belongs.
  • OU. Organizational unit within the domain.
  • Connection time. Duration of the current session or time elapsed since the last connection.
  • Last user. Last user who signed in to the device.
  • Current CPU usage. CPU usage percentage in real time.
  • Current RAM usage. RAM memory usage percentage in real time.
  • Code. Unique identifier of the device.
  • Description. Additional or descriptive information about the device.
  • Uptime. Time the device has been on since the last restart.
  • Inactive time. Time in which the device has been powered off or disconnected.
  • Last restart. Date and time of the last system restart.

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Flexxible Assist

Flexxible Assist is a feature designed to facilitate secure and efficient technical support, allowing an operator to remotely access a device and take control of the user’s session to diagnose issues, apply changes, or execute administrative tasks.

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Perform remote assistance

  1. Go to Workspaces → Sessions.
  2. In the table, select the session on which you want to perform assistance.
  3. Click the Remote Assistance button.
  4. Select the type of assistance.
  5. Wait a few seconds and download the activation file. fra-session-start
  6. The user will be asked for consent before the operator can take control. ra-consent
  7. Start remote assistance. When remote assistance is in progress, the following message appears in the device’s detail view:
    A remote assistance session is currently in progress for this workspace. For more information, refer to the Operations section.
    fra-currentSession
For more detailed information about the execution of Flexxible Assist, refer to its documentation.