Skip to main content

Diagnosis

From the Diagnosis option, you can perform a detailed analysis of the resource consumption of a device, as well as the applications and processes used in the user's session.

Diagnosis

Interface​

From the Diagnosis dropdown menu, it is possible to search for a device and the user's session you want to analyze. If you start typing a username, the dropdown menu will filter to show only devices matching that name.

search

It is possible to select a date range of one week for analysis. By default, data from the last seven days will be displayed, although it is possible to select a custom period by clicking on the dropdown list. Only devices used during the selected period will appear.

When you want to explore a different time span, the calendar will highlight with a lighter color the days the device has not been used.

Analyzer_Diagnosis_main_date

Once selections are made, resource consumption information will be displayed for the selected period, device, and user.

Time Frame Selection​

Once the device, user, and dates for which you want to see the data analysis are selected, a graph will appear at the top area, with a zoom window of six hours.

You can drag and place the selection area on the chart to see resource consumption data for a more specific period.

You can also click on a point on the chart to view the resource consumption data for that specific moment without having to manually drag the selection area. The data on the rest of the page will reflect the selected period, device, and user.

Resource Consumption Charts​

After placing the time window at the exact point you need to analyze, five resource consumption charts will be displayed in the lower area: CPU, RAM, GPU, Network Latency, and Disk Usage. Each chart will display six hours corresponding to the selection area on the timeline graph.

Analyzer_diagnosis_graphics

The charts show the total resources consumed by the device. If the device was used by more than one user during that period, the charts will show the resources consumed by all users.

Hovering over any of the charts will display a box with the resource consumption for that specific moment. It is possible to click on any point in any of the charts to see which applications and processes were running at that specific moment; by default, the most recent data for the selected period will be displayed.

Performance Counters​

Each of the counters on-screen includes several display options.

CPU​

  • % CPU: Shows the total CPU usage in the system, equivalent to what the task manager shows.
  • % User Time: Represents the percentage of CPU time used by applications and processes running in user mode.
  • % Privileged time: Indicates the percentage of CPU time used by the operating system and system services in privileged mode.
  • % Processor time: Shows the total CPU time used in all system processes and activities.

RAM​

  • % RAM: Shows the total memory usage in the system, equivalent to what the task manager shows.
  • Available RAM: Represents the amount of free memory in the system to run new applications without causing performance issues.
  • Committed MB: Indicates the amount of virtual memory actively used by running processes and applications.

GPU​

  • % utilization: Shows the total GPU usage in the system, equivalent to what the task manager shows.

Network Latency​

  • Network Latency: Shows the system latencies.

Disk Usage​

  • Total IOPS: Shows the total IOPS (input/output operations per second) generated by applications and processes on the disk.
  • IOPS read per second: Sum of all read IOPS, per second.
  • IOPS write per second: Sum of all write IOPS, per second.

Applications and Processes Tables​

At the bottom, you will find the application and process tables, which show all the applications and processes that the user had running on that device at the time marked with the time frame selection.

For each application, the name, executable, and the resources it consumed are displayed.

Analyzer_Diagnosis_main_Apps

The results of the tables can be filtered using the search bar at the top of each table. Results can also be sorted by clicking on any of the table columns.

Analyzer_Diagnosis_Processes

If you select a point on the chart to view the resource consumption data for a specific moment, the tables will automatically be sorted so that the programs that consumed the most resources in the selected graph appear first.