Automate

It's the module that provides users and IT teams, through a portal, a catalog of microservices that can be executed automatically, offering a self-service panel, accessible via browser for the user. It also offers the possibility to contact the specialized support team for any incidents, requests, or queries.

Thanks to the workflows developed by the Flexxible team using ServiceNow, it is possible to execute the microservices based on approval workflows defined with the client and proactive management in incident resolution. The fact that the Automate module is based on ServiceNow also allows easy integration with customers' CRM tools, whether by email, APIs, Integration HUB, etc. In this way, end users, technical staff, and administrative personnel are in direct contact with Flexxible's operations teams.

From Automate it is possible to:

• Publish a self-service dashboard for end users and technical teams.
• Contact Flexxible support services.