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Version: 24.5

Tenants

Tenants provide organizations operating in the managed service provider (MSP) model the ability to establish subsidiary entities to which they can provide support whenever they require.

The main view of Tenants provides a list of organizations whose management is delegated, gives information about the Flexxible product they have, the date of its creation, and from View Details, offers the option to access more specific data.

By clicking on New you can create a new tenant. In addition to the previous data, you must enter an email address, language, country, industry, product, and region; it also offers the option to assign a Policy. The Export button allows you to download an excel file with the list of the current tenants.

tenants

Types of organizations​

Tenants created in Portal are assigned a profile type, which describes them as an organization. The types of organizations can generally be defined as client or partner, and establish relationships with each other, so that one or more of these organizations provide support to others that require administrative access to fulfill their mission.

Partner-type organizations have the authority to grant administrative access to client (tenant) type organizations that depend on them. In turn, a client-type organization has the possibility, if they wish, to segment their organization into multiple sub-organizations to facilitate delegated administration.

In case a client-type organization (tenant) decides to create sub-organizations, it will have the option to apply a Policy for tenant creation from a template, which will help configure multiple users, reporting groups, and access, and will allow linking that new tenant to the existing instance of the Analyzer module (for organizations that have contracted the FlexxClient and FlexxDesktop products) or assigning a new instance for this sub-organization.

Suborganizations are very helpful in large environments with significant user segmentation and multiple service providers or with highly segmented technical teams, as they allow subdividing a complex organization into management units according to the implementation requirements.