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POST
Resoldre ticket self-managed

Autoritzacions

Authorization
string
header
requerit

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Paràmetres de ruta

organization_id
string
requerit

Identificador de l'organització.

Required string length: 24
Pattern: ^[0-9a-f]{24}$
ticket_id
string
requerit

Identificador compost del tiquet Solve.

Required string length: 1 - 512

Cos

application/json
comment
string
Maximum string length: 4000

Resposta

OK

id
string
requerit
external_id
string
requerit
summary
string
requerit
status
string
requerit
external_status_raw
string
requerit
pipeline_state
string
requerit
solve_progress
string
requerit
management_mode
enum<string>
requerit
Opcions disponibles:
automated,
self_managed
itsm_type
string
requerit
received_at
string<date-time>
requerit
created_at_external
string<date-time>
requerit
updated_at_external
string<date-time>
requerit
category_mode
string
requerit
number
string | null
assist
object | null
priority
string | null
workspace_id
string | null
workspace_portal_id
string | null
Pattern: ^[0-9a-f]{24}$
user
string | null
category_family
string | null
category_family_label
string | null
category_id
string | null
category_label
string | null
deleted_at
string<date-time> | null
ticket_type
string | null
assignment_group
string | null
pending_reason
string | null
external_status_reason
string | null
lifecycle_track
string | null
workspace_confidence
number | null
classification_scope
string | null
classification_confidence
number | null
classification_method
string | null
reopen_count
integer | null
description
string | null