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PATCH
Cambiar estado de ticket self-managed

Autorizaciones

Authorization
string
header
requerido

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Parámetros de ruta

organization_id
string
requerido

Identificador de la organización.

Required string length: 24
Pattern: ^[0-9a-f]{24}$
ticket_id
string
requerido

Identificador compuesto del ticket Solve.

Required string length: 1 - 512

Cuerpo

application/json
status
enum<string>
requerido
Opciones disponibles:
New,
In Progress,
Resolved,
Cancelled
comment
string
Maximum string length: 4000

Respuesta

OK

id
string
requerido
external_id
string
requerido
summary
string
requerido
status
string
requerido
external_status_raw
string
requerido
pipeline_state
string
requerido
solve_progress
string
requerido
management_mode
enum<string>
requerido
Opciones disponibles:
automated,
self_managed
itsm_type
string
requerido
received_at
string<date-time>
requerido
created_at_external
string<date-time>
requerido
updated_at_external
string<date-time>
requerido
category_mode
string
requerido
number
string | null
assist
object | null
priority
string | null
workspace_id
string | null
workspace_portal_id
string | null
Pattern: ^[0-9a-f]{24}$
user
string | null
category_family
string | null
category_family_label
string | null
category_id
string | null
category_label
string | null
deleted_at
string<date-time> | null
ticket_type
string | null
assignment_group
string | null
pending_reason
string | null
external_status_reason
string | null
lifecycle_track
string | null
workspace_confidence
number | null
classification_scope
string | null
classification_confidence
number | null
classification_method
string | null
reopen_count
integer | null
description
string | null