> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexxible.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve an issue with Assist Chatbot

> Ask for help in a conversation, follow the instructions, and check how the case is documented if it needs an engineer.

This guide explains how to ask Assist Chatbot for help when you have an issue and what happens next. It's useful both for employees and for the IT team testing the Chatbot.

The Chatbot tries to solve the problem within the conversation itself. If it can't, Flexxible Solve coordinates the next step and, if the case needs a Service Desk engineer, they start from what has already been done.

## Before you begin

* Assist Chatbot must be available in your organization.
* Have the information about the problem at hand: what you were trying to do, what's happening, and the error message, if one appears.

## Steps

**1. Open a conversation with Assist Chatbot**

Start a conversation with Assist Chatbot.

**2. Describe the problem**

Explain in your own words what you were trying to do, what's happening, and since when. If an error message appears, include it exactly as shown.

**3. Follow the conversation**

Continue the conversation and follow the instructions you receive. The Chatbot can try to solve the problem within its action limits and permissions.

**4. Check the result**

Try again whatever wasn't working to check whether the problem has been resolved.

## Expected result

One of these two situations occurs:

* **The problem is resolved.** The ticket records the conversation and the remediation performed.
* **The problem persists.** The ticket is created and enriched with the conversation, the diagnosis, the evidence, and the remediation attempted, performed, or proposed. Solve coordinates the next step and, when the case needs an engineer, routes it to the Service Desk with that context.

## If you don't get the expected result

| Situation | What to do |
| - | - |
| The problem isn't resolved when the conversation ends. | You don't need to start over: the ticket keeps the conversation and the work performed, and Solve coordinates the next step. |
| You can't open Assist Chatbot. | Contact the Service Desk through your organization's usual channel. |
| You're on the IT team and want to review the case. | See [Review an intervention and continue the case](https://docs.flexxible.com/en/guides/solve-review-intervention.md). |

## Related information

* [Assist Chatbot](https://docs.flexxible.com/en/features/flexxible-solve/assist-chatbot.md)
* [Interventions and results](https://docs.flexxible.com/en/features/flexxible-solve/interventions.md)