> ## Documentation Index > Fetch the complete documentation index at: https://docs.flexxible.com/llms.txt > Use this file to discover all available pages before exploring further. # Control and governance > How each category is handled, which exclusions and approvals apply, how consumption is controlled, and how support works outside regular hours. With Flexxible Solve (FlexxSolve), your organization defines how autonomy is used and what its limits are, category by category. This page brings together the control elements and the limits that always remain in place. ## Control elements | Element | What it determines | | - | - | | Per-category handling | How each category is handled. Depending on the case and the configuration, Solve can coordinate autonomous support or make it easier for Service Desk engineers to intervene. | | Exclusions | What is left out of a given handling, such as exclusions from automatic self-remediation outside regular hours. | | Approvals | The approvals that apply before an action runs, such as those in Teammate Act. | | Consumption | Concepts such as the model tier, the per-ticket allocation, and the monthly spending limit. | | Off-hours support | The specific configuration applied outside regular hours. | ## Per-category handling Triage classifies each ticket into a [category](https://docs.flexxible.com/en/features/flexxible-solve/categories.md). Solve coordinates actions based on the case, the category, and the policies you've configured. When deciding on the handling, keep in mind that a category isn't the same as a guaranteed repair. See [What it means for an issue to belong to a category](https://docs.flexxible.com/en/features/flexxible-solve/categories.md#what-it-means-for-an-issue-to-belong-to-a-category). Per-category handling doesn't affect the direct help of [Assist Chatbot](https://docs.flexxible.com/en/features/flexxible-solve/assist-chatbot.md), which doesn't depend on triage or the ticket category and remains subject to its action limits and permissions. ## Approvals Approvals let a person review an action before it runs. In **Teammate Act**, the engineer approves each action and can take control at any time. Teammate Act assists the engineer during remote assistance; it doesn't perform unattended repairs. See [Assist Teammate](https://docs.flexxible.com/en/features/flexxible-assist/teammate.md). An action waiting for approval hasn't run yet. See [Interventions and results](https://docs.flexxible.com/en/features/flexxible-solve/interventions.md) to interpret what happened in each case. ## Consumption control Solve includes consumption control concepts such as the model tier, the per-ticket allocation, and the monthly spending limit. In the Solve trial, consumption is measured in interventions. See [Interventions and results](https://docs.flexxible.com/en/features/flexxible-solve/interventions.md). Using Assist Teammate has its own [cost terms](https://docs.flexxible.com/en/features/flexxible-assist/flexxible-assist-html5.md#teammate-cost). ![Monthly spending limit and period consumption summary in Solve settings](https://mintcdn.com/flexxible/eenfFb-E4zI8tWtO/images/features/solve-governance-budget.png?fit=max\&auto=format\&n=eenfFb-E4zI8tWtO\&q=85\&s=dca901b4384929287c2147674183e1b0) ## Off-hours support Many employees work when the Service Desk isn't available: at night, on weekends, or during other periods outside regular hours. Without coverage, their issues wait until the next support period. Solve's off-hours mode extends coverage to those periods and lets you apply a specific configuration outside regular hours. ### What it does by default By default, off-hours mode applies automatic self-remediation to the categories, except for specific exclusions. ### What doesn't change outside regular hours * **Limits stay in place.** The technical and action limits of each case still apply. An out-of-scope issue doesn't become repairable just because it's nighttime. * **Exclusions are respected.** Automatic self-remediation isn't applied to what's excluded. * **It's not a guarantee.** Off-hours coverage extends support, but it doesn't guarantee that every case will be resolved, nor is it an availability commitment. The information generated while handling the case lets the Service Desk continue, with context, the cases that aren't resolved outside regular hours. ### What to review before using it * Which exclusions apply. * The applicable approvals. * The consumption control concepts. > [!TIP] > > If you'd rather introduce autonomy gradually, off-hours support is a good starting point: it covers the periods when employees would otherwise have to wait for the next support period. ## Proactive support with Flows Solve's proactive support uses **Flows**. Flows run microservices and currently require FlexxClient. Assist Autonomous agentic repairs are a separate capability. Each flow's configuration offers its own controls, including: * **Detection only**, to evaluate the conditions without running the microservice. * **Reuse time**, to set the minimum time before re-evaluating a condition that has already been met. * **Target**, to choose the devices or groups it runs on. * **Enabled**, to turn the flow on or off. See [Flows](https://docs.flexxible.com/en/features/flows/flows) to learn how they work. ## Security scope Solve focuses on IT support. This page describes the governance of its actions: when it can act, with what authorization, and within what limits. Vulnerability management (CVE), patching, SOC response, and general device security aren't part of Solve: they're covered by FlexxClient. See, for example, [Updates](https://docs.flexxible.com/en/features/patching/patching) and [Vulnerabilities](https://docs.flexxible.com/en/features/apps/software/vulnerabilities.md). The categories in the *Security* family of the [catalog](https://docs.flexxible.com/en/features/flexxible-solve/categories.md) classify issues. Their existence doesn't mean Solve resolves every security incident. ## Next steps * [Configure categories and off-hours support](https://docs.flexxible.com/en/guides/solve-categories-off-hours.md) * [Categories and scope](https://docs.flexxible.com/en/features/flexxible-solve/categories.md) * [Interventions and results](https://docs.flexxible.com/en/features/flexxible-solve/interventions.md)