> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexxible.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assist Autonomous

> Diagnosis and agentic repairs under Flexxible Solve's orchestration, with defined action limits.

Assist Autonomous diagnoses issues and performs agentic repairs under Flexxible Solve's orchestration and within its action limits. Its goal is to reduce the repetitive work of investigating and resolving issues, so that Service Desk engineers can spend their time on the cases that need their judgment.

## How it fits into Solve

Solve performs triage, determines how each case is handled based on the category and the configured policies, and coordinates the different actors. Assist Autonomous works within that handling: it investigates the issue and, when appropriate, performs the repair.

The organization decides how each category is handled. See [Control and governance](https://docs.flexxible.com/en/features/flexxible-solve/governance.md).

## Diagnosis

The diagnosis investigates the issue using the available information:

| Source | What it provides |
| - | - |
| Device and session context | The state of the device and of the employee's session where the issue occurs. |
| Flexxible DEX data | The digital employee experience information collected by the platform. |
| Company knowledge base | The procedures and particulars specific to your organization. |

See [Knowledge base](https://docs.flexxible.com/en/features/flexxible-solve/knowledge-base.md) to learn how your organization's knowledge contributes.

## Agentic repairs

Assist Autonomous repairs are agentic: they use the diagnosis context to decide on and run resolution actions within defined limits.

* **They build in experience and limits.** Self-remediation builds in Flexxible's 18 years of workplace experience and clear action limits.
* **They're complemented by your knowledge.** Your organization's knowledge base provides the company's procedures and particulars.
* **They're different from Flows.** Flows, which Solve uses for proactive support, run microservices; agentic repairs don't use them.

## Action limits

An issue belonging to a category doesn't guarantee that it can be repaired. Classification, technical eligibility, authorization of an action, and its result are separate matters. See [What it means for an issue to belong to a category](https://docs.flexxible.com/en/features/flexxible-solve/categories.md#what-it-means-for-an-issue-to-belong-to-a-category).

Technical and action limits also remain in place outside regular hours. See [Off-hours support](https://docs.flexxible.com/en/features/flexxible-solve/governance.md#off-hours-support).

## Live monitoring

![Live monitoring of Solve pipeline activity](https://mintcdn.com/flexxible/eenfFb-E4zI8tWtO/images/features/solve-live-pipeline.png?fit=max\&auto=format\&n=eenfFb-E4zI8tWtO\&q=85\&s=f266d31752a95abbe2ca2690c9e5d6b7)

The live view shows what is happening right now: what has been auto-resolved, what has been diagnosed and routed, and what is still in progress.

![Auto-resolved issues in the period, by day](https://mintcdn.com/flexxible/eenfFb-E4zI8tWtO/images/features/solve-auto-resolved.png?fit=max\&auto=format\&n=eenfFb-E4zI8tWtO\&q=85\&s=ff19ada3d8650ab32bc1175f365efcb9)

This chart breaks down, day by day, the issues that were resolved on their own, without anyone touching them.

![What Solve touched in the period: resolved on its own versus routed to the support team](https://mintcdn.com/flexxible/eenfFb-E4zI8tWtO/images/features/solve-touched-period.png?fit=max\&auto=format\&n=eenfFb-E4zI8tWtO\&q=85\&s=0375add729e0353f0b69f61bd0504a12)

## Results and case continuation

A proposed action, an attempted action, a performed action, and a resolved issue are different situations. See [Interventions and results](https://docs.flexxible.com/en/features/flexxible-solve/interventions.md) to interpret them.

The information generated during diagnosis and repair lets you continue the case with context. If the case needs an engineer's intervention, they start from what has already been investigated and done.

## Assist Autonomous and Teammate Act

These are separate capabilities:

* **Assist Autonomous** diagnoses and performs agentic repairs under Solve's orchestration, within its action limits.
* **Teammate Act** assists an engineer during a remote assistance session. The engineer approves each action and can take control at any time. See [Assist Teammate](https://docs.flexxible.com/en/features/flexxible-assist/teammate.md).