> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexxible.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remote assistance

> Flexxible offers two remote assistance modes: Flexxible Assist (HTML5) and Remote Assistance (FRA)

<CardGroup cols={2}>
  <Card title="Flexxible Assist" icon="browser" href="/en/features/flexxible-assist/flexxible-assist-html5">
    HTML5 remote assistance, run from the browser. Compatible with Windows, Linux, and macOS through FlexxAgent CP. Not compatible with EOL operating systems such as Windows 7.
  </Card>

  <Card title="Remote Assistance (FRA)" icon="desktop" href="/en/features/flexxible-assist/flexxible-assist">
    Remote assistance through an activation file (.exe or .flxra). Compatible with Windows systems, including Windows 7.
  </Card>
</CardGroup>

## Main features

| | Flexxible Assist | Remote Assistance (FRA) |
| - | - | - |
| Technology | HTML5, from the browser | Activation file (`.flxra` / `.exe`) |
| Operating systems | Windows 10 1809+, Windows Server 2019+, Fedora 40+, Ubuntu 22.04+, Debian 12+, macOS 15+ | Windows, including Windows 7 |
| Required agent | FlexxAgent CP | FlexxAgent 25.10 or higher |
| AI assistant (Teammate) | Yes | No |
| Chat | Yes | No |

## General configuration

The **General** block, common to both modes, is configured from the same menu as the rest of the remote assistance options (see [Configuration](/en/features/flexxible-assist/flexxible-assist-html5#configuration)):

1. Go to **Settings** → **Organization** (or **Reporting groups**, for a specific configuration).
2. In the side menu, expand **Remote Assistance**.
3. Select **General**.

* **Preferred technology.** Defines which mode is used by default: **FRA** (Remote Assistance (FRA)) or **Flexxible Assistance** (Flexxible Assist).
* **Remote assistance.** Connection type: *None*, *Dynamic* (requires FlexxAgent 24.9.2 or later), *Interactive*, or *Interactive and unattended*.
* **Actions as System Role.** Defines which user role can run actions as the system user during the session: *None*, *Administrators*, *Level 1 Support Team*, *Level 2 Support Team*, or *Level 3 Engineering Team*.
* **Technician display name.** Name of the technician shown to the user during the assistance. Supports the placeholders `[UserName]`, `[Name]`, `[LastName]`, `[FullName]`, `[NameWithInitial]`, `[Initials]`, and `[Department]`. If left empty, the technician's first name, last name, and email are shown.
* **Silent unattended assistance.** Allows performing unattended assistance without displaying on screen that assistance is being performed.