> ## Documentation Index > Fetch the complete documentation index at: https://docs.flexxible.com/llms.txt > Use this file to discover all available pages before exploring further. # Request self-managed diagnosis > Launch on-demand diagnosis on a self-managed ticket (category required). ## OpenAPI ````yaml /en/api-reference/openapi.en-v2.json post /v2/organizations/{organization_id}/solve/tickets/{ticket_id}/diagnosis openapi: 3.0.3 info: title: API Publica Portal version: 1.0.0 description: Public REST API for portal servers: - url: https://api.flexxible.net/ description: Portal API security: - bearerAuth: [] tags: - name: Solve description: Flexxible Solve ticket visibility and management - name: Digital activity description: Core process group creation by organization - name: Locations description: Location management (FWS) - name: Roles description: Role creation endpoint for organization - name: Users description: User creation endpoint for organization - name: Workspace groups description: Management endpoints for workspace groups - name: Networks description: Network management (FWS) - name: WiFi Networks description: Wi-Fi network management (FWS) - name: Workspaces description: Workspace deletion endpoint for the organization - name: Event logs description: Workspace event logs query - name: Installed apps description: Installed application detail endpoint for the organization - name: Authentication description: Session context and authentication endpoints - name: Microservices description: Details of microservices by organization - name: Operations description: Detail queries for operations by organization - name: Organization description: Organization operations - name: Patch policy targets description: Patch policy objective management endpoints - name: Product configurations description: Product configuration management endpoints - name: Reporting Groups description: Operations on reporting groups - name: Sessions description: Session detail endpoint for the organization - name: Tenants description: Tenant management endpoints - name: Workspace Connection Logs description: Workspace connection logs query - name: Workspace GPO description: Query GPOs applied to a session - name: Workspace Notifications description: Workspace notifications query paths: /v2/organizations/{organization_id}/solve/tickets/{ticket_id}/diagnosis: post: tags: - Solve summary: Request self-managed diagnosis description: Launch on-demand diagnosis on a self-managed ticket (category required). operationId: requestSolveTicketDiagnosis parameters: - name: organization_id in: path required: true schema: type: string pattern: ^[0-9a-f]{24}$ minLength: 24 maxLength: 24 description: Organization identifier. example: 507f1f77bcf86cd799439011 - name: ticket_id in: path required: true schema: type: string minLength: 1 maxLength: 512 description: Solve ticket composite identifier. example: >- flexxible-itsm:507f1f77bcf86cd799439011:261028be-8645-4377-a9ec-3b33c0f0abcd responses: '200': description: OK content: application/json: schema: $ref: '#/components/schemas/SolveTicketDetailV2' '400': description: Bad request content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '401': description: Unauthorized content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '404': description: Not found content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '409': description: Conflict content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '422': description: Unprocessable content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '429': description: Rate limited content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '500': description: Internal error content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' components: schemas: SolveTicketDetailV2: allOf: - $ref: '#/components/schemas/SolveTicketListItemV2' - type: object properties: category_mode: type: string ticket_type: type: string nullable: true assignment_group: type: string nullable: true pending_reason: type: string nullable: true external_status_reason: type: string nullable: true lifecycle_track: type: string nullable: true workspace_confidence: type: number nullable: true classification_scope: type: string nullable: true classification_confidence: type: number nullable: true classification_method: type: string nullable: true reopen_count: type: integer nullable: true description: type: string nullable: true assist: type: object nullable: true properties: run_id: type: string nullable: true phase: type: string nullable: true status: type: string nullable: true ticket_id: type: string nullable: true started_at: type: string format: date-time nullable: true updated_at: type: string format: date-time nullable: true outcome: type: string nullable: true diagnosis: type: string nullable: true failure_reason: type: string nullable: true required: - category_mode ErrorResponse: type: object properties: error: type: object properties: message: type: string code: type: string details: type: string required: - message - code required: - error SolveTicketListItemV2: type: object properties: id: type: string external_id: type: string number: type: string nullable: true summary: type: string status: type: string external_status_raw: type: string pipeline_state: type: string solve_progress: type: string management_mode: type: string enum: - automated - self_managed assist: type: object nullable: true properties: phase: type: string nullable: true status: type: string nullable: true outcome: type: string nullable: true itsm_type: type: string received_at: type: string format: date-time created_at_external: type: string format: date-time updated_at_external: type: string format: date-time priority: type: string nullable: true workspace_id: type: string nullable: true workspace_portal_id: type: string nullable: true pattern: ^[0-9a-f]{24}$ user: type: string nullable: true category_family: type: string nullable: true category_family_label: type: string nullable: true category_id: type: string nullable: true category_label: type: string nullable: true deleted_at: type: string format: date-time nullable: true required: - id - external_id - summary - status - external_status_raw - pipeline_state - solve_progress - management_mode - itsm_type - received_at - created_at_external - updated_at_external securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT ````